We have changed how we work
Our enforced closure during the Covid-19 pandemic has given us the opportunity to review and update how we operate, in order to safeguard both clients and volunteers, and to continue to provide a service of quality, positioned for the future.
In particular, we are re-inventing ourselves to take account of the changed circumstances of both clients and volunteers: many of our client consultations will now be “virtual”. Our drop-in service will change, initially to an appointment-only service, though we aspire to reintroduce drop-in arrangements when possible.
We will have socially-distanced “face to face” consultations, but many will be digital. Some clients might be with us via their smart-phones, but in so many cases, our clients do not have these. In these cases, clients will come to London Scottish House, where the volunteer lawyer – who now may be working from home not the City – may be accessed online.
We have digitised our records and are moving increasingly into this new world where we may be operating for one client from numerous spaces. This is all new and we are determined to embrace these new practical arrangements.